1. Is it genuine?

'AIMSHARK' is a company that manufactures and sells its own brand and only deals with 100% genuine products, not any fake products.

2. How long is the delivery period?

Domestic delivery is within 1~2 days from the order payment completion date. The delivery completion date may vary depending on the delivery company's situation.
It takes about two weeks to deliver the overseas shipping product from the order (except holidays).
After checking the deposit, local professional buyers will complete the purchase and order and send it as soon as possible.
Due to the nature of overseas delivery, we will try to send you a product that you can satisfy with the long delivery period.

3. Can I get repair service?

Product defects can be exchanged for new products if you attach a receipt within 14 days of purchase only online or at the store.
Exchange and repair costs may be charged for product A/S that occurs while using the product.

4. I'd like to exchange/return it.

If a return/refund is inevitable due to a simple change of mind, it shall be carried out in accordance with the refund regulation. If a product is damaged during delivery or delivery, please contact us within 3 days after receiving the product.
However, to prevent damage to the product and box, you must repack and return it as you received it, and if the product is damaged, you cannot exchange or refund it.

Other cases where a return is not possible;

- If 14 days have elapsed since delivery has been completed
- If the product's tags, unique boxes, cards, etc. are damaged
- If the product shows signs of use
- In the case of falling within the scope of non-recognition of goods;

Scope of non-recognition of product defects

All the products you purchased are being shipped after thoroughly inspecting and checking at 'AIMSHARK'.
We do not judge a product that is not recognized as defective as below as a defect, and the exchange/refund processing is not possible, so please be careful before purchasing.
1. Fine scratches that may occur during the product itself and during the process
2. Bond marks on the product (easy to remove with a cleaner)
3. Leather ties or press marks caused by the nature of the leather
4. Difference in color or some details from the product picture
5. Small threads and fine stitching insufficient

The inspection team is inspecting as thoroughly as possible, but there may be defects that have not been detected due to manual work.
If you contact me in a situation like this, I'll help you with the information.
The inspection team is checking as carefully as possible, but there may be undetected defects due to manual work.
If you contact me in this situation, I'll help you guide you.

Cancellation due to simple change of heart
- Order receipt: Free cancellation
- In-delivery/delivery completed: A round trip shipping fee will be charged